Refund policy

Last Updated: October 25, 2026

Thank you for shopping at Cartmiloa. We want you to have a clear and reliable shopping experience. Please review this Return & Refund Policy before making a purchase.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.

  • The product should include its original packaging, accessories, manuals, and components where applicable.

  • Proof of purchase, such as an order number or order confirmation, must be provided.

  • Customers must contact our customer service team before returning any product.

Please do not send a return without first receiving return instructions from us. Unauthorized returns may not be accepted, except where otherwise required by applicable law.

2. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

  • Items that have been installed, assembled, modified, or used

  • Products damaged due to improper installation, handling, misuse, or neglect

  • Items missing original packaging, accessories, or components

  • Clearance or final-sale items where clearly identified as non-returnable before purchase

  • Personalized or customized products, where applicable

These restrictions do not affect any mandatory consumer rights provided by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging where relevant

After reviewing the information, we may offer a replacement, refund, or other appropriate resolution depending on the circumstances.

4. Return Process

To request a return, contact:

Email: [email protected]

Please include your order number and the reason for the return.

If your return is approved, we will provide the applicable return instructions and return address.

Customers should not send products to the company address listed on our website unless specifically instructed by our customer service team.

5. Return Shipping Costs

If the return is due to a damaged, defective, incorrect, or misrepresented item, Cartmiloa will provide an appropriate solution and may cover reasonable return shipping costs where applicable.

For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for change-of-mind returns.

6. Refunds

Once a returned item is received and inspected, we will notify you of the outcome.

If the refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider after the refund has been submitted.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at [email protected].

We will try to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, the standard return process may apply after delivery.

8. Exchanges

We do not guarantee direct exchanges for all products.

If you would like a different product, finish, size, or style, please contact our customer service team. Depending on the situation, you may be asked to return the original item and place a new order.

9. Refund Exceptions

A refund may be reduced or refused where permitted by law if:

  • The returned product shows signs of use or installation

  • The product has been damaged after delivery

  • Parts, accessories, or packaging are missing

  • The return does not meet the eligibility requirements described above

10. Contact Us

If you have questions about returns, refunds, damaged products, or cancellations, please contact us.

Store Name: Cartmiloa
Email: [email protected]
Website: https://cartmiloa.com

Company Name:
Gansu Dingyuan Construction Engineering Co., Ltd.

Company Address:
No. 417, Group 1, Shangmo Village
Zhangjiachuan Town, Zhangjiachuan Hui Autonomous County
Tianshui City, Gansu Province
China