Shipping policy
Last Updated: October 25, 2026
Thank you for shopping at Cartmiloa. This Shipping Policy explains our order processing times, shipping charges, estimated delivery times, and procedures for delivery-related issues.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and applicable public holidays.
During periods of high order volume, holidays, or when additional order verification is required, processing may take longer.
Orders are considered shipped once they have been handed over to the applicable shipping carrier.
2. Shipping Rates
Our standard shipping rates are:
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Orders from $0.00 to $39.98 USD: $12.99 USD standard shipping
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Orders of $39.99 USD or more: Free standard shipping
The applicable shipping charge will be displayed at checkout before payment is completed.
3. Estimated Shipping Time
After order processing, standard shipping generally takes approximately:
7–15 business days
Including processing time, the estimated total delivery timeframe is approximately:
8–18 business days
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, local delivery services, public holidays, and other circumstances outside our reasonable control.
4. Shipping Destinations
Shipping availability for your location will be displayed during checkout.
If we are unable to ship an order to the delivery address provided, we may contact you for additional information or cancel the affected order and issue an applicable refund.
5. Order Tracking
When tracking information is available, customers may receive a shipping confirmation containing the relevant tracking details.
Tracking information may take some time to update after the carrier receives the shipment.
If you have questions about the status of your order, please contact:
Please include your order number when contacting us.
6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review:
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Recipient name
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Street address
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Apartment or unit number, where applicable
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City
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State or province
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Postal code
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Country
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Contact telephone number
If you notice an error in your shipping information, contact us as soon as possible.
We will try to make corrections before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
7. Delivery Delays
Delivery delays may occur due to circumstances outside our reasonable control, including:
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Carrier disruptions
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Customs clearance
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Severe weather
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Public holidays
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Transportation interruptions
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High shipping volumes
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Remote delivery locations
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Incorrect or incomplete delivery information
If your shipment appears significantly delayed, please contact us so we can review the available tracking information.
8. Customs, Duties, and Taxes
Depending on the destination, an order may be subject to customs procedures, import duties, taxes, or other government charges.
Where such charges apply and are not collected during checkout, they may be the responsibility of the recipient unless otherwise required by applicable law.
Customs processing may also affect delivery times.
9. Lost Packages
If tracking information indicates that a shipment may be lost or has not progressed for an extended period, please contact us at:
We will review the available shipping information and work with the carrier where appropriate.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy.
10. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location
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Ask household members or neighbors
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Check with building management where applicable
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Contact the shipping carrier for additional delivery details
If the package still cannot be located, contact us and provide your order number so we can review the situation.
11. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide:
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Your order number
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Clear photographs of the damaged product
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Photographs of the shipping packaging
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A brief description of the issue
Please retain the product and packaging until we provide further instructions.
Eligible damaged-item claims will be handled in accordance with our Return & Refund Policy.
12. Incorrect or Incomplete Deliveries
If you receive an incorrect product or your order is missing an item, please contact us promptly.
Provide your order number, a description of the issue, and photographs where helpful.
We will review the order and provide an appropriate resolution.
13. Multiple Shipments
Some orders may be shipped in more than one package.
If this occurs, packages may arrive at different times and may have separate tracking numbers.
Receiving one package does not necessarily mean the entire order has been delivered.
14. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
We will attempt to accommodate your request before fulfillment begins.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
15. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us.
Store Name: Cartmiloa
Website: https://cartmiloa.com
Email: [email protected]
Company Name:
Gansu Dingyuan Construction Engineering Co., Ltd.
Company Address:
No. 417, Group 1, Shangmo Village
Zhangjiachuan Town, Zhangjiachuan Hui Autonomous County
Tianshui City, Gansu Province
China