Terms of service

Last Updated: October 25, 2026

Welcome to Cartmiloa. These Terms of Service govern your access to and use of https://cartmiloa.com, including purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies.

1. Online Store Use

You may use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt unauthorized access to our systems or accounts

  • Interfere with the security or operation of the website

  • Introduce malicious software, viruses, or harmful code

  • Misuse product information, website content, or store functionality

We reserve the right to restrict or terminate access where misuse, fraud, or unlawful activity is reasonably suspected.

2. Products and Product Information

Cartmiloa offers decorative lighting and home lighting products, including pendant lighting, table lamps, garden lanterns, and related lighting products.

We make reasonable efforts to provide accurate product information, including:

  • Product descriptions

  • Photographs

  • Dimensions

  • Materials

  • Finishes

  • Available options

  • Pricing

  • Availability

Product appearance may vary slightly due to lighting conditions, screen settings, manufacturing variations, or differences between production batches.

Customers should review the specifications and information displayed on the individual product page before purchasing.

3. Lighting Installation and Use

Certain lighting products may require assembly, installation, wiring, mounting, or connection to an electrical supply.

Customers are responsible for:

  • Reviewing the product specifications before purchase

  • Confirming suitability for the intended location

  • Following any installation or care instructions supplied with the product

  • Using appropriate installation methods and hardware

  • Complying with applicable electrical and building requirements

Where electrical installation is required, customers should use a qualified professional where appropriate or legally required.

Cartmiloa is not responsible for damage resulting from improper installation, modification, misuse, or use contrary to supplied instructions.

4. Orders

Submitting an order constitutes an offer to purchase the products included in your order.

After an order is submitted, you may receive an order confirmation. This confirmation acknowledges receipt of the order but does not necessarily mean the order has been accepted for fulfillment.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving:

  • Incorrect pricing or product information

  • Suspected fraud

  • Payment authorization problems

  • Product unavailability

  • Incorrect shipping information

  • Technical or system errors

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Pricing

Product prices are displayed on the website in the applicable currency shown at the time of purchase.

We may change prices at any time, but price changes will not normally affect orders already successfully placed and accepted.

If a pricing error is identified before fulfillment, we may contact you for instructions or cancel the affected order and issue a refund where payment has already been collected.

6. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. Transactions may be subject to additional verification, authorization, or security checks.

We are not responsible for delays caused by your bank, card issuer, or payment provider.

7. Shipping Charges

Our standard shipping rates are:

  • Orders from $0.00 to $39.98 USD: $12.99 USD standard shipping

  • Orders of $39.99 USD or more: Free standard shipping

The applicable shipping charge will be displayed during checkout before the order is completed.

Additional charges may apply only where clearly disclosed before purchase or where required by circumstances outside our control and permitted by applicable law.

8. Shipping and Delivery

Orders are generally processed within the timeframe described in our Shipping Policy.

Delivery estimates are provided for guidance and are not guaranteed unless specifically stated otherwise.

Delivery may be affected by:

  • Carrier delays

  • Customs procedures

  • Weather

  • Public holidays

  • Remote delivery locations

  • Incorrect or incomplete shipping information

  • Events outside our reasonable control

Customers are responsible for providing accurate delivery information.

Please review our Shipping Policy for additional details.

9. Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

Customers should contact us before returning any product and follow the return instructions provided by our customer service team.

Do not return products to our company address unless specifically instructed to do so.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will attempt to accommodate requests before fulfillment begins, but we cannot guarantee that changes or cancellations will be possible once an order has entered processing or shipment.

11. Product Availability

Product availability may change without notice.

We may limit quantities, discontinue products, or update product options at any time.

If a product becomes unavailable after an order is placed, we may contact you regarding an alternative solution or cancel the affected item and issue an applicable refund.

12. Intellectual Property

Unless otherwise stated, the content presented on the Cartmiloa website, including website design, store branding, original written content, graphics, and other materials created for Cartmiloa, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without authorization, except where permitted by law.

Third-party trademarks, product names, or other intellectual property remain the property of their respective owners.

13. Third-Party Services

Our website may rely on third-party services, including:

  • Ecommerce platform services

  • Payment processors

  • Shipping providers

  • Analytics services

  • Website applications

  • Customer support services

Your use of certain third-party services may also be subject to their own terms and policies.

We are not responsible for third-party websites, systems, or services that we do not control.

14. Accuracy of Website Information

We make reasonable efforts to keep website information accurate and current.

However, typographical errors, technical errors, omissions, or outdated information may occasionally occur.

We reserve the right to correct errors, update information, or modify website content where appropriate.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Cartmiloa and its operator will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Mandatory consumer protections remain unaffected.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website or your material violation of these Terms.

This provision does not limit any mandatory rights available to consumers.

17. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, labor disputes, government actions, customs delays, infrastructure failures, or similar events.

18. Governing Terms

These Terms should be interpreted together with our other applicable store policies, including:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

If applicable law gives you mandatory consumer rights that conflict with these Terms, those mandatory rights will apply.

19. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, business practices, or legal requirements.

The latest version will be posted on this page with an updated revision date.

Continued use of the website after changes take effect constitutes acceptance of the updated Terms to the extent permitted by law.

20. Contact Us

If you have questions about these Terms of Service, please contact us.

Store Name: Cartmiloa
Website: https://cartmiloa.com
Email: [email protected]

Company Name:
Gansu Dingyuan Construction Engineering Co., Ltd.

Company Address:
No. 417, Group 1, Shangmo Village
Zhangjiachuan Town, Zhangjiachuan Hui Autonomous County
Tianshui City, Gansu Province
China